Purchase Related Questions

How may we help you?

Is the price for your software a one time purchase? Is the program then ours for the life of the computer? Or is that an annual fee? Am I right that we just have to purchase it only one time & use forever?


The cost is one time purchase. There is no annual fee. Your license key is not time-limited. All updates/ upgrades are free.


Is the price a per-machine cost? Can be installed on multiple machines?


You can use one copy of the software on one computer only despite of number of user accounts on it. This means that you have to buy as many copies of the software as many computers you want to monitor. We offer great volume discount prices. To view them in our online store, please click the Buy Now button opposite an interesting program.


I would like to make an electronic funds transfer. Send me a copy of the quotation/invoice with full bank account details.


To make an electronic funds transfer, please visit our online store, enter your data and then on the Payment Option field select Bank/ Wire transfer and click Continue. After this you will receive an email with the quotation with full bank account details. You can also buy our software via PayPal, credit cards, Discover/Novus, Diners Club, JCB, Fax and WebMoney. To use one of these methods of payment, please click the Buy Now button and select the method convenient to you in the Payment Options field.


I want to change my computer to a new one. Can I use the same license key to activate the software on the new computer?


If you need to change or formatting your computer, change your operation system and want to transfer the program, please uninstall it first. After it, install the program on your new computer or operation system, and register with your license key. You can find your license key in registered version of program, on the Help menu, click About.


We want to promote your software to our customers. Has your company any referral system or referral links that we can promote them in our websites. We are also interested in reselling your software.


We always welcome new partners. We provide 20 % discount prices for our resellers. You can promote our software as our affiliate by link on your website (by referral system) or as a reseller. To become our affiliate, please register on Avangate our payment processor and log in to the Affiliates Control Panel. After it we will receive a request and activate it. Immediately after you have been activated as our affiliate, you can start adding product links on your website. Links are automatically generated with your embedded affiliate ID. All you need to do is copy-paste. When a visitor accesses a link or a banner from your website, Avangate keeps track of your Affiliate ID, for up to 180 days, so if a visitor places an order within this time period through your website, or even directly from our webpage, you get your 20% commission.

If you want to resell our software, please write us an email in which describe what program you want to resell.


How can I get a refund?


We provide a 30-days money back guarantee for each our product. To get the refund, please send us an email with your name, license key and cause of refund. You have to install the program. Please use the trial version to make sure that the software comply with your requirements before buying.


How do I upgrade my software? Are updates/upgrades free?


To update the program, please shutdown the old version (open the program, and then on the File menu, click Shutdown) and then install the new one. You can always download new version of our software from our website. We provide free lifetime upgrades/upgrades for all our products.


Ask Your Questions

If the information you need isn't there, please contact us for assistance. Be free to ask your questions, send comments and suggestions thought our online support form or send us an email. We appreciate any feedback since your opinion helps us improve our website and software.